Stroke & Hue

Hand-Painted Oil Paintings

Shipping Policy

Clear shipping timelines, careful packaging, and secure delivery for every hand-painted artwork.

Last Updated: May 27, 2026

From studio preparation to your doorstep.

Thank you for choosing Stroke & Hue. Each artwork is handled with care from painting and preparation to professional packaging and delivery. This Shipping Policy explains our processing time, shipping time, shipping cost, customs responsibility, and tracking process.

Free worldwide shipping

Total Delivery Estimate

7-20 business days from order to arrival.

Total Delivery Time = Processing & Creation Time + Shipping & Delivery Time. All timelines are estimated in business days and exclude weekends, public holidays, customs delays, and circumstances outside our control.

Processing & Creation

3-10 Business Days

Each artwork is individually prepared or hand-painted with careful attention to texture, color, and finish.

Shipping & Delivery

4-10 Business Days

After dispatch, orders are shipped through reliable carriers such as DHL Express, FedEx, UPS Express, or other trusted shipping partners.

Total Estimate

7-20 Business Days

From order placement to artwork arrival, depending on destination, artwork size, carrier service, and customs processing.

Order Processing

01

Orders are typically processed within 3-10 business days after payment confirmation, excluding weekends and public holidays.

Because Stroke & Hue focuses on hand-painted oil paintings, some artworks may require additional preparation time depending on painting details, paint drying time, texture density, color layers, artwork size, and order volume.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Rates and Delivery Time

02

Stroke & Hue offers free worldwide shipping for eligible destinations available at checkout. Shipping cost will be clearly displayed before you complete your order.

Destination Shipping Method Estimated Shipping Time After Dispatch Shipping Fee
United States Standard / Express Art Shipping 4-10 business days Free
Canada, United Kingdom, Australia, European Union Standard / Express Art Shipping 4-10 business days Free
Other available international destinations Carrier service available at checkout Usually 4-10 business days, depending on destination Free unless otherwise shown at checkout

Please note: Total Delivery Time = Processing & Creation Time + Shipping & Delivery Time. Delivery estimates are not guaranteed and may be affected by customs clearance, remote area service, weather, holidays, carrier delays, or other circumstances outside our control.

Shipping Methods

03

We ship through reliable carriers and shipping partners, which may include DHL Express, FedEx, UPS Express, or other trusted carriers depending on your destination and artwork size.

The final carrier may vary based on service availability, shipping address, package size, artwork protection requirements, and carrier restrictions.

Customs, Duties and Taxes

04

For orders shipped to the United States, applicable customs duties or import taxes are covered by Stroke & Hue where required and available through our shipping arrangement.

For destinations outside the United States, any import duties, taxes, customs fees, brokerage fees, or other local charges assessed by the destination country are the responsibility of the customer, unless otherwise stated at checkout.

Stroke & Hue is not responsible for customs delays, local customs inspections, or additional costs caused by customs clearance in the destination country.

Packaging and Insurance

05

Each artwork is carefully packed using protective materials suitable for international delivery. We take reasonable steps to help prevent damage during transit.

Shipments may be insured against loss or damage according to the carrier service used for your order.

Damaged on arrival: Please inspect your package when it arrives. If your artwork is damaged, defective, or incorrect, contact us at info@strokehue.com within 48 hours of delivery. Please include your order number, clear photos or videos of the artwork, and photos of the outer and inner packaging so we can review and help resolve the issue.

Order Tracking

06

Once your order ships, you will receive an email with tracking information. You can use the tracking number to monitor your package status through the carrier website.

If tracking information has not updated for several business days, please contact us at info@strokehue.com and we will help check the shipment status.

Shipping Restrictions

07

Shipping availability may vary by destination, carrier service, local restrictions, artwork size, and package dimensions.

  • Some remote areas may require extra delivery time.
  • Some carriers may not deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain restricted locations.
  • If your address cannot be served by our available carriers, we may contact you for an alternative address or provide another suitable solution.

Returns and Refunds

08

Please refer to our separate Returns & Refunds Policy for full details about return eligibility, return window, damaged or incorrect items, return shipping costs, and refund processing.

For standard returns due to buyer's remorse, such as a change of mind or selecting the wrong size, the customer is responsible for return shipping costs. If the return is due to our error, such as a wrong or defective item, we will help provide an appropriate solution according to our Returns & Refunds Policy.

No Restocking Fee: We charge No Restocking Fee ($0.00) for valid returns that meet our return eligibility requirements.

Return address notice: Our registered company address is not our standard return facility. To start a return, please contact us first at info@strokehue.com to receive the correct return instructions for your order.

Contact Information

If you have any questions about our shipping policy, delivery status, or address details, please contact us using the information below.

Company

Hong Kong EasyDeal International Co., Limited (trading as Stroke & Hue)

Registered Address

UNIT 2508A, 25/F, BANK OF AMERICA TOWER, 12 HARCOURT ROAD, CENTRAL, HONG KONG

Email Address

info@strokehue.com

Phone Number

+852 53556127

Support Hours

Monday-Friday, 09:00-18:00 (HKT)

Return Address Notice

Please contact us first for the correct return instructions. The registered address above is not our standard return facility.