Stroke & Hue

Orders are typically processed within 3-10 business days after payment confirmation, excluding weekends and public holidays.

Because Stroke & Hue focuses on hand-painted oil paintings, some artworks may require additional preparation time depending on painting details, paint drying time, texture density, color layers, artwork size, and order volume.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Stroke & Hue offers free worldwide shipping for eligible destinations available at checkout. Shipping cost will be clearly displayed before you complete your order.

We ship through reliable carriers and shipping partners, which may include DHL Express, FedEx, UPS Express, or other trusted carriers depending on your destination and artwork size.

The final carrier may vary based on service availability, shipping address, package size, artwork protection requirements, and carrier restrictions.

For orders shipped to the United States, applicable customs duties or import taxes are covered by Stroke & Hue where required and available through our shipping arrangement.

For destinations outside the United States, any import duties, taxes, customs fees, brokerage fees, or other local charges assessed by the destination country are the responsibility of the customer, unless otherwise stated at checkout.

Stroke & Hue is not responsible for customs delays, local customs inspections, or additional costs caused by customs clearance in the destination country.

Each artwork is carefully packed using protective materials suitable for international delivery. We take reasonable steps to help prevent damage during transit.

Shipments may be insured against loss or damage according to the carrier service used for your order.

Once your order ships, you will receive an email with tracking information. You can use the tracking number to monitor your package status through the carrier website.

If tracking information has not updated for several business days, please contact us at info@strokehue.com and we will help check the shipment status.

Shipping availability may vary by destination, carrier service, local restrictions, artwork size, and package dimensions.

• Some remote areas may require extra delivery time.
• Some carriers may not deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain restricted locations.
• If your address cannot be served by our available carriers, we may contact you for an alternative address or provide another suitable solution.

Please refer to our separate Returns & Refunds Policy for full details about return eligibility, return window, damaged or incorrect items, return shipping costs, and refund processing.

For standard returns due to buyer's remorse, such as a change of mind or selecting the wrong size, the customer is responsible for return shipping costs. If the return is due to our error, such as a wrong or defective item, we will help provide an appropriate solution according to our Returns & Refunds Policy.

No Restocking Fee: We charge No Restocking Fee ($0.00) for valid returns that meet our return eligibility requirements.